Rocky Mountaineer – Health & Safety Policies

The Health and Safety of Our Guests As per Rocky Mountaineer

The information shared here is current as of July 24, 2020; and we encourage you to visit this page ahead of your clients’ travels for the latest information.
We are committed to delivering our world-class service to your clients while ensuring their health and safety are our highest priority. As government guidelines and industry best practices continue to evolve around the prevention of COVID-19 and other viruses and illnesses, we will continue to update and enhance our procedures and strive to be best in class when it comes to their health and safety. We will also continue to make our journeys as seamless and easy as we can for them. All we ask is that they follow our guidelines.

How your guests can prepare for their journey
We want to continue to make our journeys as seamless and easy as possible for your clients. We do ask that they bring and wear a protective face covering, such as a non-medical face mask, for when 2-metre distance between their travel group and others is not be possible. This includes transferring to and from the train, and moving within the train to and from restrooms, dining room, and on the outdoor viewing platform. As well, to follow our guidelines below. Your clients can leave the rest to us, so they can sit back, relax and be assured that we are taking care of them throughout their journey.

At check-in
• During our quick and seamless check-in experience, they’ll be asked questions about their health and recent travels and we may take their temperature.

Transfers and boarding
• Our updated seating procedures and/or protective screens will ensure a safe space on their journey.
• Your clients will be travelling with the same group of guests for all transfers to and from the train.
• They will board the train directly from the motorcoaches to make boarding as seamless as possible.

Onboard the train
• For your clients’ safety and comfort, our train cars are equipped with air filtration systems that ensure a constant intake and circulation of fresh air. In addition, we use filters that capture 99.9% of airborne particles, so they can travel with confidence.
• Our updated seating procedures and/or protective screens will ensure a safe space.
• Their train seat and tray table are sanitized prior to each travel day. All high-touch and common areas onboard are disinfected throughout the travel day.
• Soap, fresh water and hand sanitizer will be readily available in their coach.
• We have replaced communal use items, such as condiments and menus, with personal use items.
• At the start and end of each travel day, our train interiors will be thoroughly sanitized using an electrostatic disinfectant sprayer.

In our destinations
• We want to ensure your clients receive the same high-level of service and comitment to safety throughout their journey as they do onboard our train. We will remain in close communication with our partners regarding any updates to their health and safety protocols as recommended guidelines evolve.
• All the third-party hotels we partner with have implemented enhanced health and safety procedures in line with recommended best practices. This includes stringent cleaning procedures, plexiglass barriers, physical distancing signage, and hand sanitizer stations.

Our team is committed to your clients’ health and safety
• Our onboard team is highly trained in providing care and first aid should anything happen during their travel on the train.
• If your client is feeling unwell, our onboard team will do everything in their ability to support them, including arranging for transport to the nearest medical facility. If a guest begins to display symptoms of COVID-19, our team will safely relocate them to an isolated car.Our team members will wear face coverings, gloves, and other items, as needed, during the preparation and service of food and beverage, and during all interactions with guests. Their temperature may also be taken.

For more information contact – Jeannine Pringle – Expedia Cruises-Victoria – jpringle@expediacruises.com – 250.588.0969
#traveladvisor #expediacruises #airlandseavacations #rockymountaineer #safety #health #policies #readytotravel


Princess – Health & Safety Comes First

Cruise With Confidence

How we’re making cruising safer than ever
We’re working hard to create preventative measures to keep our guests and crew safe and healthy on board as we look forward to sailing again around the globe in the future. We know that the steps we’re taking are of great interest to you and your clients, so we’ve created this downloadable infographic to show the areas – from embarkation to on board our ships – where you can expect to see enhancements to our existing rigorous daily cleaning regimen and standards.

This is just the beginning – we’ll be announcing even more new health & safety measures in the weeks to come. Customize this flyer ? with your agency information and email it to your clients to give them a glimpse of how cruising will be safer than ever when they next sail with Princess.

Remember, we’ve also extended our Cruise With Confidence policy ? for all cruises through April 30, 2021, giving your clients more flexibility with making travel decisions. Your clients can cancel up to 30 days before their sailing date and receive a Future Cruise Credit (FCC) for any cancellation fees and a refund of additional funds received to the original payment method. Plus, based on demand from your clients to delay making their Final Payment, we continue to allow Final Payment 60 days prior to departure.

Making Travel More Flexible and Less Worrisome Putting your health and happiness first

We love helping you connect to unique destinations and each other but understand you may have concerns about booking a cruise right now. That’s where Cruise with Confidence comes in. It’s our way of reassuring you that when you’re ready to sail again, we’ll make sure it’s as safe as possible. So dream on. Make plans. And let’s look forward to exploring this big beautiful world together soon.

Your Health is Our Priority
We’re working with public health officials, including the U.S. Centers for Disease Control and the World Health Organization, to devise and implement best practices to protect the health of our guests and crew. That means everything from enhanced screening before embarkation to additional sanitization measures on board our ships. People come first, always.
Learn more about how your health is our priority

Making it Easier to Change Plans
How do you travel with greater certainty in uncertain times? Flexibility. Book any cruise that sails through April 30, 2021 and should you need to cancel, you will receive a Future Cruise Credit for any cancellation fees and a refund of additional funds received to the original payment method. See our link below for more details.
Learn more about how Princess is making it easier to change plans

Protecting Your Cruise Investment
One of the best ways to ease concerns over unforeseen vacation issues is by adding travel protection. For our U.S. and Canadian guests, we offer Princess Vacation Protection, which lets you cancel for any reason and includes such travel benefits as reimbursement for trip interruption, medical expenses, baggage delays and more. It’s easier to rest easy when you know you’re covered.

#traveladvisor #expediacruises #airlandseavacations #princess #health #safety #policy #readytotravel

Learn more about Princess Vacation Protection For more information contact – Jeannine Pringle – Expedia Cruises – jpringle@expediacruises.com – 250.588.0969


Celebrity & RCI Group Policies – Muster Policy

1. Why change to Muster 2.0?
Muster 2.0 is a natural extension of our mission to improve our guests’ vacation experiences by removing points of friction. The innovative program, the first of its kind, reimagines a process originally designed for large groups of people into a faster, more personal approach that encourages higher levels of safety.
2. What is the difference between traditional muster protocols and Muster 2.0?
In a traditional safety drill, also known as a muster drill, guests muster at the same time by gathering in large groups at their designated assembly stations prior to the ship departing. With Muster 2.0, guests a) are provided with an efficient, convenient way to complete the required safety drill; b) receive the information in a more individual setting using personal mobile devices or the interactive stateroom TV; c) have the flexibility to complete the safety drill at their own leisure in a four-hour window of time, before the ship departs.
3. Did Muster 2.0 evolve from COVID-19 physical distancing guidelines?
Muster 2.0 evolved from our drive to improve the guest vacation experience. It’s over a year in the making, and it will be part of the comprehensive set of protocols and procedures Royal Caribbean Group is developing along with the Healthy Sail Panel that was recently assembled in collaboration with Norwegian Cruise Line Holdings Ltd.
4. If you don’t have a smart phone, can you complete Muster 2.0?
Guests may also access Muster 2.0 using their interactive stateroom TV.
5. How will you know if a guest has not mustered?
Both our mobile app and interactive stateroom TVs integrate with ship systems that monitor completion of the drill.
6. What happens if a guest doesn’t complete the muster?
The guest will be contacted by a ship officer and asked to complete the safety drill. If they do not comply, they will be asked to disembark the ship.
7. How much time do guests have to complete Muster 2.0?
Muster 2.0 offers guests a four-hour window to complete the drill checklist via the mobile app or their interactive stateroom television. After reviewing the safety information individually, guests will complete the drill by physically visiting their assembly station, where a crew member will verify that all steps have been completed and answer any questions. With this innovative approach, we have taken a 45-minute process and extended the flexibility to take place in a four-hour window.
8. Are there multiple blocks of time to complete Muster 2.0 or do all guest have the same window of time? Guests will be able to review the information at their own time, at any point from the time they arrive on board until sail away, eliminating the need for the traditional large group assemblies.
9. Has the system been tested with guests?
Muster 2.0 was first tested in January on board Symphony of the Seas.
10. Did you need to secure special regulatory approvals to implement Muster 2.0?
Yes, the new process was vetted through the proper authorities to ensure compliance.
11. What are the steps to Muster 2.0?
To complete Muster 2.0, guests will need to:
• Review safety information in the mobile app or interactive stateroom TV, and acknowledge completion
• Visit assigned assembly station and scan in using your stateroom key
• At the assembly station, a crew member will verify the safety information was completed and be available to answer questions individually
• Listen to the emergency signal in the mobile app or interactive TV, and when the captain demonstrates the signal before the ship sets sail
12. Will all Royal Caribbean Group ships have Muster 2.0?
Muster 2.0 will be available on all Royal Caribbean International, Celebrity Cruises and Azamara ships, excluding Celebrity Cruises’ Galapagos-based ships — Celebrity Flora, Celebrity Expedition and Celebrity Exploration.
13. Is Muster 2.0 exclusive to Royal Caribbean Group brands?
In addition to introducing the new process on the ships of its own cruise lines – Royal Caribbean International, Celebrity Cruises and Azamara – Royal Caribbean Group is offering to license the patented approach to interested cruise operators and will waive patent license fees during the time the world and industry battle the global pandemic. Patent licenses have already been granted to the company’s joint venture, TUI Cruises GmbH, as well as Norwegian Cruise Line Holdings Ltd., the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises.
14. Guests mustering on their own may take elevators to their muster station, how do you ensure they know how to arrive to their station via safe pathways in case of an emergency?
Royal Caribbean Group ships equipped with the mobile app will have dynamic walking maps directing guests to their assembly stations using the safest pathways.
15. Will children be required to complete Muster 2.0?
Guests of all ages are required to complete Muster 2.0 to ensure the safety and well-being of everyone on board.
16. Will guests receive prompts or notifications to complete Muster 2.0 once on board?
Guests will receive notifications/reminders from crew and electronically to ensure they have completed the safety drill before the window of time has closed.
17. Will guests need WiFi to access Muster 2.0?
All safety information is available on the mobile app, whether on land or at sea. The mobile app uses the ship’s WIFI without the purchase of an internet package.
18. What is the difference (or relationship?) between Muster 2.0 and eMuster?
Muster 2.0 provides guests with an efficient, flexible way to complete the required safety briefing. eMuster is the technology that enables guests to receive the safety information individually via their mobile devices and interactive stateroom TVs. This revolutionary development changes a process that has traditionally been for large groups of people into a faster, more personal approach that encourages higher levels of safety.

#muster 2.o #celebrity #safetypolicies #expediacruises #traveladvisor #airlandseavacations #readytotravel

For more information contact – Jeannine Pringle – Expedia Cruises-Victoria – jpringle@expediacruises.com – 250.588.0969


Four Ways Travel Can Help Bring Families Together Post-Pandemic

In its current state, the world we live in can feel like a scary place. Every ounce of normalcy in our day-to-day lives has been uprooted, and many of us fear to leave our own homes for essential items, let alone for travel. And while the days of social distancing and extended school closures may not be over yet, there will come a time when things will go back to normal.

There will be many things that we’ll get back in our lives and the ability to move around freely and begin traveling again is certainly one of them. Travel can be a great way to reconnect and bring families back together after weeks of panic and uncertainty.

Here are four ways that travel can rejuvenate family dynamics and help them to re-explore the world.

  1. Travel is a brilliant way to celebrate family milestones

Whether it’s a birthday, anniversary, graduation, wedding, retirement, family reunion, or any number of special celebrations, traveling outside of your norm can help provide meaningful memories that will stick with you forever.

  1. Reignites Family Friendships

Everyone is always busy. It’s hard for families both near and far to make time to see each other and before you know years have passed. When families travel together their relationships are strengthened and deepened. By disconnecting from routine and indulging in new experiences, memories are made that will be taken many decades into the future, often outliving some of the older generations.

  1. Makes Family into Teammates

There will come a time during any journey or excursion where you and your family may find yourselves in new and unfamiliar environments and situations. These are the moments where the family dynamic can shift from friends into teammates. Simple scenarios like finding your way around a big city, navigating a new public transport system or figuring out a menu in a foreign language, brings family members together and has them working like teammates.

  1. The Importance of Time

Unlike at home, where there are both mental and physical distractions to keep us preoccupied, traveling makes it essential to truly live in the moment. This makes it easier for family members to catch up and spend quality time with one another. While vacations might seem to fly by, time really does slow down making those special moments string together into days that won’t be forgotten.

There’s truly no better feeling than getting to explore new destinations with the ones you love. Whether it’s your biological family or the people you choose to call family, travel can help bring these relationships closer together. While it most definitely is not the time to travel right now, it is a perfect time to start daydreaming and planning your next big vacation. Reach out to us – https://www.cruiseshipcenters.com/en-CA/JeanninePringle/ –  if you’d like some destination inspiration and unique ideas for your group.