Rocky Mountaineer – Health & Safety Policies

The Health and Safety of Our Guests As per Rocky Mountaineer

The information shared here is current as of July 24, 2020; and we encourage you to visit this page ahead of your clients’ travels for the latest information.
We are committed to delivering our world-class service to your clients while ensuring their health and safety are our highest priority. As government guidelines and industry best practices continue to evolve around the prevention of COVID-19 and other viruses and illnesses, we will continue to update and enhance our procedures and strive to be best in class when it comes to their health and safety. We will also continue to make our journeys as seamless and easy as we can for them. All we ask is that they follow our guidelines.

How your guests can prepare for their journey
We want to continue to make our journeys as seamless and easy as possible for your clients. We do ask that they bring and wear a protective face covering, such as a non-medical face mask, for when 2-metre distance between their travel group and others is not be possible. This includes transferring to and from the train, and moving within the train to and from restrooms, dining room, and on the outdoor viewing platform. As well, to follow our guidelines below. Your clients can leave the rest to us, so they can sit back, relax and be assured that we are taking care of them throughout their journey.

At check-in
• During our quick and seamless check-in experience, they’ll be asked questions about their health and recent travels and we may take their temperature.

Transfers and boarding
• Our updated seating procedures and/or protective screens will ensure a safe space on their journey.
• Your clients will be travelling with the same group of guests for all transfers to and from the train.
• They will board the train directly from the motorcoaches to make boarding as seamless as possible.

Onboard the train
• For your clients’ safety and comfort, our train cars are equipped with air filtration systems that ensure a constant intake and circulation of fresh air. In addition, we use filters that capture 99.9% of airborne particles, so they can travel with confidence.
• Our updated seating procedures and/or protective screens will ensure a safe space.
• Their train seat and tray table are sanitized prior to each travel day. All high-touch and common areas onboard are disinfected throughout the travel day.
• Soap, fresh water and hand sanitizer will be readily available in their coach.
• We have replaced communal use items, such as condiments and menus, with personal use items.
• At the start and end of each travel day, our train interiors will be thoroughly sanitized using an electrostatic disinfectant sprayer.

In our destinations
• We want to ensure your clients receive the same high-level of service and comitment to safety throughout their journey as they do onboard our train. We will remain in close communication with our partners regarding any updates to their health and safety protocols as recommended guidelines evolve.
• All the third-party hotels we partner with have implemented enhanced health and safety procedures in line with recommended best practices. This includes stringent cleaning procedures, plexiglass barriers, physical distancing signage, and hand sanitizer stations.

Our team is committed to your clients’ health and safety
• Our onboard team is highly trained in providing care and first aid should anything happen during their travel on the train.
• If your client is feeling unwell, our onboard team will do everything in their ability to support them, including arranging for transport to the nearest medical facility. If a guest begins to display symptoms of COVID-19, our team will safely relocate them to an isolated car.Our team members will wear face coverings, gloves, and other items, as needed, during the preparation and service of food and beverage, and during all interactions with guests. Their temperature may also be taken.

For more information contact – Jeannine Pringle – Expedia Cruises-Victoria – jpringle@expediacruises.com – 250.588.0969
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